Vacancy Details

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Job Summary

Post

Reference No.

Branch

Directorate

Salary

Center

Post level

Application Closing Date

Enquiries

Requirements and Expectations

Requirements

A Bachelor’s degree at NQF level 7 qualification in Information Technology, computer science or relevant qualification. ITIL/CobiT 5 or 2019 certification or advanced ITIL certification will be an added advantage. Five (5) to ten (10) years’ experience at middle management or at a specialist level in infrastructure and operations or IT service management (ITSM). Knowledge of strategic capability and leadership. Understanding of programme and project management. Knowledge of financial management and change management. Understanding of service delivery innovation. Problem solving and analysis. People management and empowerment. Client orientation and customer focus. Excellent communication skills both (verbal and written). Accountability and ethical conduct.

Duties

Manage ICT operations (provides ICT and end-user support function to Head Office and Regional Offices for the DWS’s standard hardware, software and voice/data network solutions). Manage ICT infrastructure (implement innovative, differentiating ICT infrastructure, administers and maintains information technology systems. Manage EUC security operations (responsible for installation, and life-cycle management of l ICT assets, manage customer relations). Provide IT service management services (service desk, incident and change management, and service level management) Management of the Infrastructure and Operations resources, monitoring, evaluation and reporting on key IT operational matrices. Ensure compliance and mitigate infrastructure and IT operational risks. Ensure that IT infrastructure is deployed and utilized efficiently. Implementation of targeted communications network interventions.